Frequent Questions 

1. How do I apply for water service with Hixson Utility District?
2. How do I sign up for the automatic bank draft?
3. What if there are insufficient funds in my account to cover the automatic bank draft?
4. Do you send second notices prior to disconnecting water on delinquent accounts?
5. What if I have a check returned for insufficient funds?
6. How do I get my water cut back on if it was cut off for non-payment?
7. How do I change information on my account due to divorce, death, marriage, etc?
8. My water bill seems too high. How do I check for leaks?
9. Why is the sewer portion of my bill higher than my water portion?
10. How can I get an adjustment on my sewer charge?
11. Can I use the same water service contract for multiple accounts?
12. Can I get information about my account by phone?
13. What if my bill is due on the weekend or one of your holidays?
14. What can I do to prevent frozen pipes during extremely cold temperatures?
15. Can I pay my bill by credit card?
    
    

1. How do I apply for water service with Hixson Utility District?

[IF YOU CURRENTLY HAVE WATER SERVICE WITH US OR HAVE HAD SERVICE IN THE PAST AND THERE IS A WATER SERVICE CONTRACT ON FILE, YOU CAN CALL OUR OFFICE (423-877-3513) FOR SERVICE AT YOUR NEW ADDRESS.  THERE WILL BE A $25.00 NEW ACCOUNT FEE. IF YOU REQUEST SAME DAY SERVICE, AN ADDITIONAL $10.00 SAME DAY SERVICE FEE WILL BE DUE IF YOU REQUEST SAME DAY SERVICE BEFORE 2 p.m. OR AN ADDITIONAL $40.00 IF YOU REQUEST SERVICE AFTER 2 p.m.

IF YOU HAVE NEVER HAD SERVICE WITH US, YOU MUST COME IN OUR OFFICE, BRING YOUR PICTURE IDENTIFICATION, SIGN A WATER SERVICE CONTRACT AND PAY A $25.00 NEW ACCOUNT FEE AND APPLICABLE SAME DAY CHARGE.

IF YOU ARE OUT OF TOWN OR CANNOT COME INTO THE OFFICE AND SIGN THE WATER SERVICE CONTRACT, CONTACT ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES (CSR'S) AT 423-877-3513 AND PROVIDE THEM WITH THE INFORMATION NEEDED FOR NEW SERVICE. NEXT, YOU MUST DOWNLOAD OUR WATER SERVICE CONTRACT, COMPLETE THE CONTRACT, SIGN AND FAX ALONG WITH  YOUR PICTURE IDENTIFICATION TO 423-875-3116 WITHIN THE TIME AGREED UPON BY YOU AND THE CSR. THE CSR MUST HAVE THIS INFORMATION BEFORE THE SERVICE CAN BE SET UP IN YOUR NAME. THE $25.00 NEW ACCOUNT FEE AND ANY OTHER FEES RELATED TO SAME DAY SERVICE WILL HAVE TO BE RECEIVED IN OUR OFFICE WITHIN TEN DAYS.]

Back to Top

2. How do I sign up for the automatic bank draft?

[FILL OUT THE BANK DRAFT FORM THAT CAN BE DOWNLOADED FROM OUR CUSTOMER SERVICE WEB PAGE, OR PICK ONE UP AT THE BUSINESS OFFICE OR AT THE NIGHT DEPOSIT DROP.  RETURN THE FORM TO OUR OFFICE ALONG WITH A VOIDED CHECK, AND ALLOW APPROXIMATELY TEN DAYS FOR PROCESSING.  THIS WILL AUTHORIZE YOUR FINANCIAL INSTITUTION TO AUTOMATICALLY DEDUCT THE AMOUNT OF YOUR BILL.

YOU WILL CONTINUE TO RECEIVE A BILL AT YOUR REGULAR BILLING PERIOD. IT WILL SHOW THE DRAFT DATE AND THE AMOUNT THAT WILL BE DRAFTED FROM YOUR BANK ACCOUNT.  THIS SERVICE IS FREE.]  

Back to Top

3. What if there are insufficient funds in my account to cover the automatic bank draft?

[YOU MUST PAY THE AMOUNT OF THE DRAFT PLUS A $30.00 INSUFFICIENT FUNDS SERVICE FEE.  AFTER THE SECOND INSUFFICIENT FUNDS INCIDENT, YOU WILL BE SUBJECT TO REMOVAL  FROM THE BANK DRAFT PROGRAM.]  

Back to Top

4. Do you send second notices prior to disconnecting water on delinquent accounts?

[NO, WE DO NOT SEND SECOND NOTICES, BUT WE DO CALL CUSTOMERS WHEN THEIR PAYMENT IS NOT RECEIVED BY THEIR NET DUE DATE REMINDING THEM THAT WE HAVE NOT RECEIVED THEIR PAYMENT. PLEASE KEEP US UPDATED WITH YOUR CURRENT PHONE NUMBER. ON YOUR WATER BILL YOU WILL FIND INFORMATION REGARDING SUSPENSION OF SERVICE DUE TO A DELINQUENT ACCOUNT.]

Back to Top  

5. What if I have check returned for insufficient funds?

[YOU MUST PAY THE AMOUNT OF THE CHECK PLUS A $30.00 SERVICE FEE TO CLEAR YOUR ACCOUNT.  IF YOU CONTINUALLY HAVE RETURNED CHECKS, YOU ARE SUBJECT TO BEING PUT ON A CASH PAYMENT ONLY PAYMENT PLAN.]  

Back to Top

6. How do I get my water cut back on if it was cut off for non-payment?

[YOU MUST PAY YOUR BILL PLUS A $35.00 DELINQUENCY CHARGE TO HAVE WATER RECONNECTED.  IF THE METER HAS BEEN TAMPERED WITH OR THE LOCK REMOVED, ADDITIONAL CHARGES WILL  HAVE TO BE PAID BEFORE WATER SERVICE  IS RESTORED.]  

Back to Top

7. How do I change information on my account due to divorce, death,  marriage, etc?

[YOU CAN MAKE CHANGES BY COMING INTO THE BUSINESS OFFICE AND BRINGING YOUR PICTURE IDENTIFICATION.]  

Back to Top

8. My water bill seems too high.  How do I check for leaks?  

[ INCREASES IN YOUR BILL MAY RESULT FROM LEAKS.  THE MAJORITY  ARE FOUND IN LEAKY FAUCETS OR TOILETS.  IF YOU HAVE CHECKED YOUR FAUCETS AND TOILETS AND STILL THINK YOU MAY HAVE A LEAK, IT MAY BE IN YOUR WATER LINE.  

TOILET LEAK

PUT A FEW DROPS OF FOOD COLORING IN YOUR TOILET TANKS.  WAIT FIFTEEN  MINUTES.  IF COLOR LEAKS INTO THE TOILET  BOWL, YOU HAVE A LEAK IN YOUR TOILET.

WATER LEAKS ON PROPERTY

MAKE SURE ALL WATER USING DEVICES ARE OFF.  WATCH DIALS ON YOUR WATER METER. IF THEY ARE REGISTERING, YOU ARE LOSING WATER WHICH MAY SIGNAL AN UNDERGROUND LEAK.]

Back to Top

9. Why is the sewer portion of my bill higher than my water portion?

[SEWER RATES ARE SET BY THE SEWER PROVIDER, NOT BY HIXSON UTILITY. ALL QUESTIONS REGARDING SEWER CHARGES SHOULD BE REFERRED TO THE FOLLOWING NUMBERS

Back to Top

10. How can I get an adjustment on my sewer charge?

[ALL ADJUSTMENTS TO SEWER CHARGES HAVE TO BE MADE BY THE SEWER PROVIDER AND SHOULD BE REFERRED TO THE FOLLOWING NUMBERS:]

Back to Top

11. Can I use the same water service contract for multiple accounts?

[YES, YOU CAN USE THE SAME WATER SERVICE CONTRACT FOR MULTIPLE ACCOUNTS IF ALL BILLS ARE MAILED TO THE SAME ADDRESS.]

12. Can I get information about my account by phone?

[YES, BUT YOU MUST GIVE US YOUR ACCOUNT NUMBER OR SOCIAL SECURITY NUMBER.]

Back to Top

13. What if my bill is due on the weekend or one of your holidays?

[YOU WILL HAVE THE FOLLOWING BUSINESS DAY TO PAY THE NET AMOUNT ON YOUR BILL.]

Back to Top  

14. What can I do to prevent frozen pipes during extremely cold temperatures?

[YOU CAN HELP PREVENT FROZEN PIPES BY LEAVING AN INSIDE COLD WATER FAUCET RUNNING IN A SMALL STREAM. YOU SHOULD CLOSE ALL VENTS UNDER YOUR HOUSE AND ANY DOORS, SUCH AS GARAGE DOORS, THAT ALLOW COLD AIR TO GET TO YOUR PLUMBING. IN THE EVENT THAT YOU DO HAVE FROZEN PIPES, YOU MAY WANT TO CHECK FOR LEAKS WHEN THE PIPES THAW OUT. THIS IS A COMMON OCCURRENCE.

Back to Top

[HOME] [CONTACT INFO] [CUSTOMER SERVICE] [CURRENT NEWS] [HIXSON FORMS]