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# Hixson Utility District

## Sitemaps
[XML Sitemap](https://www.hixsonutility.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Higher Usage Patterns](https://www.hixsonutility.com/news/higher-usage-patterns/): As we are now billing usage from January, we are starting to see an increase in homes possibly experiencing leaks. This could be related to the extremely cold temps we experienced last month.
- [Irrigation and Your Bill](https://www.hixsonutility.com/news/irrigation-and-your-bill/): We've reached that part of the year where even a day or two without rain can leave your lawn crispy and brown. As a lot of our customers are using sprinkler systems to keep greenery green, water bills go up. If you are also a customer of Chattanooga Sewer or the Hamilton County WWTA, you may notice your sewer charges are on the rise, as well. Why?
- [CCR 2025](https://www.hixsonutility.com/news/ccr-2025/): Hixson Utility has published our 2025 Consumer Confidence Report, which includes the most recent water quality report. This report contains important information about the quality of our drinking water, including an explanation of where our water is sourced, and any chemicals/contaminants that may be found. As always, HUD water continues to exceed EPA and TDEC (Tennessee Department of Environment and Conservation) standards for clean drinking water.
- [Protecting Those Pipes](https://www.hixsonutility.com/news/protecting-those-pipes-3/): Another winter season has come to the Chattanooga area. While the actual weather can be unpredictable, having water on-tap at all times, regardless of the temperature outside, should not be.
- [Lead and Copper Survey](https://www.hixsonutility.com/news/lead-and-copper-survey/): As part of the Environmental Protection Agency's (EPA) continuing Lead and Copper Rule and program, local water utilities have been asked to conduct a survey of customer plumbing materials. This survey is used to identify any infrastructure within the District that could be in need of rehabilitation and/or replacement in order to comply with the Lead and Copper Rule.
- [Warning Concerning Third-Party Payments](https://www.hixsonutility.com/news/warning-concerning-third-party-payments/): Recently, Hixson Utility District (HUD) has seen an increase in customers making third-party payments. Third-party payments are payments that pass through an outside financial institution before reaching HUD. With many banks and credit unions now offering online bill pay services, customers are often finding this an easy and low-cost way to pay their bills.

## Pages
- [Online Account Access](https://www.hixsonutility.com/online-account-access/): Coming soon, Hixson Utility is partnering with Paymentus to bring our customers a whole new level of account management. 
- [2024 Lead and Copper Survey](https://www.hixsonutility.com/resource-center/2024-lead-and-copper-survey/): If your property has been identified as being required to take part in the EPA's Lead and Copper survey, please fill out the form below. 
- [Lead Service Line Identification Program](https://www.hixsonutility.com/resource-center/lead-and-copper-rule-survey/): Hixson Utility is proud to offer our customers clean water through a network of 460 miles of lead-free water main lines. HUD has also determined we do NOT have lead in any utility-owned service lines. However, before the latter part of the 20th century, private plumbing was often installed using a variety of materials. Lead pipes began to be banned by many states in the late 1980s, and the Environmental Protection Agency (EPA) issued the first Lead and Copper Rule in 1991. This guideline has undergone revisions since, but continues to be the standard public water utilities use to ensure the drinking water we deliver to your home or business is safe. But homes built before 1986 could still be at risk due to outdated infrastructure.
- [Irrigation Meters](https://www.hixsonutility.com/resource-center/irrigation-meters/): Hixson Utility customers who irrigate their lawns, wash vehicles, or frequently fill pools may want to consider adding a dedicated irrigation meter. Residents or businesses that are served by either Chattanooga Sewer or Hamilton County WWTA are billed sewer charges for a percentage of water consumed on the domestic water account. Separate irrigation meters are billed for water consumption only. Especially in summer months, this can lead to less expensive sewer bills.
- [Service Area Map](https://www.hixsonutility.com/resource-center/service-area-map/): Are you moving, and want to know if your new home or business will be located within our district? Use the address locator on the map below to find out. Any address located within the blue polygon is in the HUD service area. 
- [Bids and RFPs](https://www.hixsonutility.com/resource-center/open-request-for-proposal/): Please check here frequently, as we will post any currently open bids or Requests for Proposal (RFP).
- [Job Opportunities](https://www.hixsonutility.com/resource-center/job-opportunities/): Are you interested in working at Hixson Utility District? Joining our staff allows you to take advantage of great benefits such as full company-paid premiums for health insurance for the employee, inexpensive premiums for spouse and families, the option of dental and vision insurance, and enrollment in the State of Tennessee employee retirement plan. 
- [Hixson Utility Backflow Prevention](https://www.hixsonutility.com/resource-center/hixson-utility-backflow-prevention/): Hixson Utility coordinates with the Tennessee Backflow Prevention Association (TBPA) to catalog yearly backflow testing within our service area. Backflow testing is required on a large number of commercial water accounts, along with residential irrigation accounts. Inspections must be conducted by a certified backflow tester, and the information submitted to Hixson Utility for review. 
- [Potential Leak Information](https://www.hixsonutility.com/resource-center/leak/): Already confirmed you have a leak? Please go here for more information.
- [Safety & Outages](https://www.hixsonutility.com/resource-center/safety-and-outages/): Tennessee 811 is the underground utility notification center for Tennessee. Using the service, excavators are able to notify operators of underground facilities of proposed excavations, to request that the underground facilities be marked before they dig.
- [Board Meetings](https://www.hixsonutility.com/resource-center/board-meetings/): Hixson Utility District is overseen by a three-member Board of Commissioners that meets each month. Typical meeting dates are during the third week of each month at 8AM. If the meeting date or time changes, the schedule below will be updated to reflect this.
- [Forms and Links](https://www.hixsonutility.com/resource-center/forms-and-links/):  
- [Resource Center](https://www.hixsonutility.com/resource-center/): FAQs Forms and Links Board Meetings Safety & Outages Potential Leak Information Backflow Prevention Job Opportunities Open RFPs Service Area Map Irrigation Meters Lead Service Line Identification Program
- [News](https://www.hixsonutility.com/news/): / / / / / / / /
- [Water Rates](https://www.hixsonutility.com/services/water-rates/): Residential water rates
- [Residential ServLine Program](https://www.hixsonutility.com/services/new-residential-servline-program/): We are always striving to provide our customers with the most effective services possible. We recognize many of you have struggled with the high cost of water leaks and water line repairs. Many homeowners were surprised to find out they are responsible for both the extra water charges from water leaks and repair of the water line from the meter to the home. These homeowners were shocked to discover that their homeowners insurance does not cover any of the repair costs (which can exceed $2,000) or the extra water bill from the leak that can add hundreds of dollars more.
- [Fire Hydrant Use](https://www.hixsonutility.com/services/fire-hydrant-use/): Fire hydrants are an essential tool for our local fire departments. Hixson Utility provides water to a number of hydrants in our service area. In addition to fire department personnel accessing these hydrants in times of need, you may also see Hixson Utility employees (wearing blue "HUD" clothing) accessing them to perform routine maintenance.
- [Online Billing With Invoice Cloud](https://www.hixsonutility.com/services/new-online-billing-with-invoice-cloud/): Hixson Utility District offers our customers several different ways to pay a bill. Our online billing (or e-billing) option means you will be notified via email when your bill is ready to pay. You will be able to click a link in the email to view your current bill. Online billing is growing because customers who receive and pay their bills online spend less time writing checks, mailing payments, tracking due dates, and filing paperwork. Customers cite two big reasons for eliminating paper bills: reducing clutter and helping the environment.
- [Payments](https://www.hixsonutility.com/services/payments/): Hixson Utility District outsources the online bill payment to Invoice Cloud. Invoice Cloud offers options to view your bill online, receive your bill via email, schedule automatic payments, and make one-time payments. There is a $3.45 fee for using this payment option with credit or debit cards, or $2.95 when paying with a bank account (EFT/ACH). Visit our Invoice Cloud portal by clicking here.
- [Fees](https://www.hixsonutility.com/services/fees/): New Meter Installations
- [Projects](https://www.hixsonutility.com/services/projects/): At any given time, you may see our field staff in your neighborhood. Hixson Utility District (HUD) staff is always identifiable as they will be driving white trucks with the blue "HUD" logo on the side. Most of our work is routine maintenance or emergency repairs and will be completed quickly.
- [FAQs](https://www.hixsonutility.com/resource-center/faqs/): If you currently have water service with us or have had service in the past and you have an updated water service contract or service application on file, you can call our office at (423-877-3513). A $25.00 non-refundable new account fee is due upon request of new service. For same day service, an additional $10.00 is required if requested prior to 2:00 p.m. or and additional $50.00 if requested after 2 p.m.
- [Services](https://www.hixsonutility.com/services/): Provide Exceptionally High-Quality Water to Hixson and the Surrounding Areas at Low Rates
- [About](https://www.hixsonutility.com/about-us/): The Hixson Utility District (HUD) was created pursuant to the Tennessee Utility District Law of 1937 on June 14th, 1941. HUD was started with 25 citizens residing within the boundaries of the Hixson community. We have since grown to over 29,000 customers. There were initially 15 miles of water lines serving Hixson; we currently have over 450 miles of lines within our service area. The first Board of Commissioners was W.P. Headrick, Dr. B.C. Roper and Ira Jones. Ira Jones served as President of the Board of Commissioners until 1966.
- [Contact](https://www.hixsonutility.com/contact/): NOTE: Messages submitted after 4PM or on weekends may not reach a customer service representative until 8AM on the following business day. Billing and non-emergency inquiries will be answered then.
- [Home](https://www.hixsonutility.com/): The Hixson Utility District