FAQs

If you currently have water service with us or have had service in the past and you have an updated water service contract or service application on file, you can call our office at (423-877-3513). A $25.00 non-refundable new account fee is due upon request of new service. For same day service, an additional $10.00 is required if requested prior to 2:00 p.m. or and additional $50.00 if requested after 2 p.m.

If you have never had service with us, please give us a call. A customer service representative will gather information to fill out a brief water service contract for you over the phone. There will be a one time $25.00 fee, or the additional fees outlined above for same-day service.

Automatic bank draft has now been merged with AutoPay through the implementation of the Paymentus customer portal. Registering an account with Paymentus will allow you to set up an AutoPay with a bank account (EFT/ACH). This service is FREE. Any AutoPay set up to use a credit or debit card will still be subject to a $2.95 processing fee.

To clear a return, you must pay the amount of the draft plus a $30.00 service fee. If you have a second return, you will subject to being removed from the bank draft program.

Customers with valid phone numbers on their accounts will receive up to four (4) phone calls warning them of a delinquent payment. Calls will typically be made after close of business on a due date, and on the Thursday, Monday, and Tuesday before the final due date. Please keep us updated with your current phone number. Customers who register an account through our Paymentus online portal will also receive email notifications of a delinquent balance. On your water bill you will find information regarding suspension of service due to a delinquent account. If your account becomes delinquent, your account balance, a $35.00 delinquency fee plus any other fees incurred must be paid in full before your service will be restored.

You must pay the amount of the check plus a $30.00 service fee to clear your account. If you continually have returned checks, you are subject to being put on a cash payment only payment plan.

You must pay you bill plus a $35.00 delinquency fee to have water service reconnected. If your water meter has been tampered with or the lock removed, there will be additional charges that have to be paid before water service is reconnected.

You can make changes by coming into the business office and bringing your picture identification.

Visit our Leak Information page by clicking here.

Sewer rates are set by the sewer provider, not by Hixson Utility. All questions regarding sewer charges should be referred to the following numbers.

CHATTANOOGA SEWER423-757-5026
RED BANK SEWER423-209-7842
COUNTY SEWER423-209-7842

All adjustments to sewer charges have to be made by the sewer provider and should be referred to the following numbers.

CHATTANOOGA SEWER 

423-757-5026

RED BANK SEWER

423-209-7842

COUNTY SEWER

423-209-7842

Yes, you can use the same water service contract or service application for multiple accounts if all bills are mailed to the same address.

Yes, but you must give us your account number or social security number.

You will have the following business day to pay the net amount on your bill.

You can help prevent frozen pipes by leaving an inside cold water faucet running in a small stream. You should close all vents under your house and any doors, such as garage doors, that allow cold air to get to your plumbing. In the event that you do have frozen pipes, you may want to check for leaks when the pipes thaw out. This is a common occurrence.

We offer many convenient ways to pay your invoice, including cash, check, by phone, and through our Paymentus online portal.

For more information on available payment methods, go to our Payments page.