Questions? We are here to help
(423) 877-3513
Questions? We are here to help
(423) 877-3513
Starting the week of May 6-10, our main office is undergoing remodeling work in order to help our Customer Service Representatives to better serve you. This work is expected to take at least six weeks to complete. While we will still be open during this time, you may see work occurring. If you prefer to visit us after work is complete, remember that you can always pay your bill online, over the phone, through the mail, or our night deposit box. Click "Read More" to see all of our payment methods.
Just as a reminder, our office will be CLOSED on Monday, September 2nd, in observance of Labor Day. Water service cannot be scheduled to begin or end on this day. Payments will still be accepted through our Invoice Cloud portal, through automated phone payment, or at the drop box at our office.
A leak in your home can be quite costly. If you're a Hixson Utility customer, make sure you are protected when toilets run or pipes start gushing. New customers are automatically enrolled in our ServLine program, and existing customers are enrolled unless you have chosen to opt out. Click "Read More" for more info and what to do if you have a higher than normal water bill.
KEY INFORMATION
As the Hixson area continues to grow, Hixson Utility District is ready to meet this demand. Projects such as electronic meter replacements, upgrades to our main and service lines, and offering leak insurance to our customers will all help us to better serve you. Visit our Projects page for more information.
Hixson Utility District is committed to offering our customers quality water and service. There are times when unexpected problems do occur. Have you noticed our crews on your street? Have you experienced an interruption in your service? There may be an issue in your area. Check our Twitter feed for updates or give us a call if you have any questions.
Thinking about moving to the Hixson area, and wanting information on how to set up your water service? Is your bill higher than expected, and you are wondering if you may have a leak? Want to know what to do if your bill is due on a weekend? Visit our Frequently Asked Questions page for these answers and more.
Want to know how your water bill is calculated? Do you need to set up a new service, and want to know how much it will cost? Click here for our water rates, or click here for a list of our fees.
The Hixson Utility District was created pursuant to the Tennessee Utility District Law of 1937 on June 14th, 1941. The District was started with 25 citizens residing within the boundaries of the Hixson Community. We have since grown to approximately 27,500 customers. There were initially 15 miles of water line serving Hixson and we currently have over 400 miles of water lines within our service area. The first Board of Commissioners was W.P. Headrick, Dr. B.C. Roper and Ira Jones. Ira Jones served as President of the Board of Commissioners until 1966.
Hixson's main source of water is an aquifer at Cave Springs with additional wells at our Walker's Corner facility.
Our office is conveniently located at 5201 Hixson Pike. We are at the intersection of Hixson Pike and Austin Road, near Northgate Mall.
