Questions? We are here to help
(423) 877-3513
Questions? We are here to help
(423) 877-3513
Hixson Utility is closely monitoring the COVID-19 pandemic and taking whatever precautions we can to keep our customers and staff safe. Please click "Read More" for our latest statement on the situation.
Are you moving to our district and need to sign up for service? Returning customers may call or email to inquire about the status of their previous information. For new customers, due to the COVID-19 outbreak, we are allowing applications over the phone. Click "Read More" to visit our FAQ page, call us at (423) 877-3513, or email us at customerservice@hixsonutility.com if you still have questions. We look forward to serving you!
A leak in your home can be quite costly. If you're a Hixson Utility customer, make sure you are protected when toilets run or pipes start gushing. New customers are automatically enrolled in our ServLine program, and existing customers are enrolled unless you have chosen to opt out. Click "Read More" for more info and what to do if you have a higher than normal water bill.
KEY INFORMATION
As the Hixson area continues to grow, Hixson Utility District is ready to meet this demand. Projects such as electronic meter replacements, upgrades to our main and service lines, and offering leak insurance to our customers will all help us to better serve you. Visit our Projects page for more information.
Hixson Utility District is committed to offering our customers quality water and service. There are times when unexpected problems do occur. Have you noticed our crews on your street? Have you experienced an interruption in your service? There may be an issue in your area. Check our Twitter feed for updates or give us a call if you have any questions.
Thinking about moving to the Hixson area, and wanting information on how to set up your water service? Is your bill higher than expected, and you are wondering if you may have a leak? Want to know what to do if your bill is due on a weekend? Visit our Frequently Asked Questions page for these answers and more.
Want to know how your water bill is calculated? Do you need to set up a new service, and want to know how much it will cost? Click here for our water rates, or click here for a list of our fees.
The Hixson Utility District was created pursuant to the Tennessee Utility District Law of 1937 on June 14th, 1941. The District was started with 25 citizens residing within the boundaries of the Hixson Community. We have since grown to approximately 27,500 customers. There were initially 15 miles of water line serving Hixson and we currently have over 400 miles of water lines within our service area. The first Board of Commissioners was W.P. Headrick, Dr. B.C. Roper and Ira Jones. Ira Jones served as President of the Board of Commissioners until 1966.
Hixson's main source of water is an aquifer at Cave Springs with additional wells at our Walker's Corner facility.
Our office is conveniently located at 5201 Hixson Pike. We are at the intersection of Hixson Pike and Austin Road, near Northgate Mall.
