Irrigation and Your Bill

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We've reached that part of the year where even a day or two without rain can leave your lawn crispy and brown. As a lot of our customers are using sprinkler systems to keep greenery green, water bills go up. If you are also a customer of Chattanooga Sewer or the Hamilton County WWTA, you...

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CCR 2025

Hixson Utility has published our 2025 Consumer Confidence Report, which includes the most recent water quality report. This report contains important information about the quality of our drinking water, including an explanation of where our water is sourced, and any chemicals/contaminants that may be found. As always, HUD water continues to exceed EPA and TDEC (Tennessee...

02

Protecting Those Pipes

Another winter season has come to the Chattanooga area. While the actual weather can be unpredictable, having water on-tap at all times, regardless of the temperature outside, should not be. Now is the time to take precautions if you are worried a pipe may freeze, or have one that has done so in the past. Make...

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2024 Rate Change

**Click here to download a copy of the customer letter** In 2022, Hixson Utility District received results from a rate study conducted by a utility consulting firm that evaluated the existing rate structure, expenses, and revenues. Although our cost to produce water is lower than surrounding utilities, the inflationary increases in operating expenses have led to...

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Lead and Copper Survey

As part of the Environmental Protection Agency's (EPA) continuing Lead and Copper Rule and program, local water utilities have been asked to conduct a survey of customer plumbing materials. This survey is used to identify any infrastructure within the District that could be in need of rehabilitation and/or replacement in order to comply with the Lead...

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Invoice Cloud Fee Increases

Recently, Hixson Utility was notified by our online billing provider, Invoice Cloud, that they will be increasing their transaction fees on credit or debit card payments. Previously, Hixson Utility customers paid $2.95 per transaction on Invoice Cloud. This included AutoPay, scheduled, and one-time payments. Beginning on February 20th, 2023, the transaction fee on all of these...

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Warning Concerning Third-Party Payments

Recently, Hixson Utility District (HUD) has seen an increase in customers making third-party payments. Third-party payments are payments that pass through an outside financial institution before reaching HUD. With many banks and credit unions now offering online bill pay services, customers are often finding this an easy and low-cost way to pay their bills. While we gladly...