FAQs

Fill out the bank draft form that can be downloaded from our customer service web page, or pick one up at the business office or at the night deposit drop. Return the form to our office along with a voided check, and allow approximately ten days for processing. This will authorize your financial institution to automatically deduct the amount of your bill. You will continue to receive a bill at your regular billing period. It will show the draft date and the amount that will be drafted from your bank account. This service is free.

To clear a return, you must pay the amount of the draft plus a $30.00 service fee. If you have a second return, you will subject to being removed from the bank draft program.

No, we do not send second notices, but we do attempt to make a courtesy call to customers when their payment is not received by their net due date and a second call prior to disconnecting service. Please keep us updated with your current phone number. On your water bill you will find information regarding suspension of service due to a delinquent account. If your account becomes delinquent, your account balance, a $35.00 delinquency fee plus any other fees incurred must be paid in full before your service will be restored.

You must pay the amount of the check plus a $30.00 service fee to clear your account. If you continually have returned checks, you are subject to being put on a cash payment only payment plan.

You must pay you bill plus a $35.00 delinquency fee to have water service reconnected. If your water meter has been tampered with or the lock removed, there will be additional charges that have to be paid before water service is reconnected.

You can make changes by coming into the business office and bringing your picture identification.

Visit our Leak Information page by clicking here.

Sewer rates are set by the sewer provider, not by Hixson Utility. All questions regarding sewer charges should be referred to the following numbers.

All adjustments to sewer charges have to be made by the sewer provider and should be referred to the following numbers.

Yes, you can use the same water service contract or service application for multiple accounts if all bills are mailed to the same address.

Yes, but you must give us your account number or social security number.

You can help prevent frozen pipes by leaving an inside cold water faucet running in a small stream. You should close all vents under your house and any doors, such as garage doors, that allow cold air to get to your plumbing. In the event that you do have frozen pipes, you may want to check for leaks when the pipes thaw out. This is a common occurrence.

Payments can be made in our business office or drive-thru, by mail, in our night deposit box, or by automatic bank draft. Credit card payments can also be made in person at our office, or by calling us at 423-877-3513. These payment methods are all offered free of charge.

If paying online, our Invoice Cloud portal can be accessed here. Invoice Cloud can be used to make payments, using either a credit card or electronic funds transfer (EFT) through a checking account. Recurring payments can also be scheduled. There is a $3.45 convenience fee assessed per transaction when paying through Invoice Cloud.