Recently, Hixson Utility was notified by our online billing provider, Invoice Cloud, that they will be increasing their transaction fees. Previously, Hixson Utility customers paid $2.95 per transaction on Invoice Cloud. This included AutoPay payments scheduled through Invoice Cloud, one-time web payments, and payments made through our phone system after business hours (IVR). Beginning on February 20th, 2023, the transaction fee on all of these payment methods increased to $3.45.
Please know that Hixson Utility values our customers. We want to continue to offer ways to pay your bill that do not increase your own costs. As always, you are welcome to make payments at our office drive-thru during business hours, by leaving a payment in our drop box, by mailing your payment, or by calling to pay by credit card during business hours.
If you currently take advantage of Invoice Cloud's AutoPay, and would like to continue this convenience without a cost increase, please be aware that we offer a FREE bank draft service using your checking account. Like with AutoPay, payments are drafted on your due date, with no cost to you. To enroll, please call our office during business hours to speak to one of our customer service representatives. We are open Monday through Friday, 8AM to 4PM.
While Invoice Cloud transaction fees have increased, we also want to remind you that you may still sign up for an account for no fee. Registering your account will allow you to receive paperless billing (if you choose), alerts for unpaid bills, or will simply allow you to view your bill online. There is no obligation to make payments through the portal.
Finally, we understand Invoice Cloud may have sent you an email to explain this fee increase. If you have ever provided your email address to Invoice Cloud, even if you no longer have a Hixson Utility water account, you may have received an email. Please note that Invoice Cloud is communicating through email, not Hixson Utility.
We appreciate your understanding in this matter. If you have any other questions, feel free to reach out to us.
This page was originally published on January 31, 2023. It was updated on February 22, 2023, to reflect the change in Invoice Cloud fees.