Please note: our lobby remains closed to customers until further notice, due to the COVID-19 outbreak. Services are available via our drive-thru.
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COVID-19 Update

**Updated 5/1/20**

With many local businesses re-opening, we wanted to share the information below, from the Tennessee Department of Environment & Conservation (TDEC):

"Measures to combat COVID-19 statewide have resulted in many buildings – such as restaurants, offices, factories and hotels – to be unoccupied for extended periods of time. Extended building vacancies have the potential to impact drinking water quality within the premises due to non-use.   

When buildings become vacant for extended periods, stagnation of the water within the pipes can result in deteriorated water quality – such as loss of disinfectant residual, increased disinfection by-products, microbial growth such as legionella, and increases in metals such as lead. When water service is returned to a building after an extended period of non-use, it is important to address the stagnant water in the building’s plumbing to ensure safe drinking water quality is provided.

The CDC has published Guidance for Building Water Systems to help minimize the risk of diseases associated with water that has likely become stagnant in many buildings. The guidance recommends an eight-step process before reopening a building, which includes flushing the water system and maintaining the water system. Use this guidance, as well as the additional resources below, to answer questions or to communicate proactively with establishments in your community."

Additional resources are below:

https://www.asdwa.org/2020/04/13/covid-19-resources-for-building-water-systems/

https://www.waterrf.org/resource/evaluation-flushing-reduce-lead-levels-0

https://engineering.purdue.edu/PlumbingSafety/project/covid19-response

https://www.epa.gov/sites/production/files/2018-09/documents/flushing_best_practices_factsheet_508.pdf

 

**Updated 3/17/20**

To all Hixson Utility customers,

As part of our continued efforts to promote the safety of our customers and staff, beginning Wednesday, 3/18, our lobby will be CLOSED to all customers.

During the lobby closure, we will be keeping our drive-thru open to accept payments.

All other methods of payment will remain available at this time: mail, night dropbox, through our website, or via bank draft. If you need to make a payment over the phone, or ask any questions, our customer service staff will be here during our normal business hours of 8AM to 4PM. Our number is (423) 877-3513.

If any of our customers have concerns about the quality of our drinking water, let us offer these key points...

- According to the CDC, the COVID-19 virus has not been detected in drinking water.
- Conventional filtration methods used by water utilities either remove or inactivate the virus that causes COVID-19.
- HUD uses chlorine in our treatment processes. Chlorine is highly effective in removing or inactivating viruses that are even more resistant than COVID-19.
- Tap water is more highly regulated than bottled water and is subject to more state and federal regulations.

At Hixson Utility we are committed to providing you the best water and service. We will continue to monitor the situation and make any changes as they are necessary. We will always post those updates here and on our Facebook page. Please follow us so you are up to date on the latest information.

Thanks,
Hixson Utility District